Policies

Shipping Info
Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to info@sleepyheads.com.

Before ordering please be aware that UPS does not transport packages over the weekend. This means that you should not count Saturday and Sunday as delivery days. For example a UPS 2nd Day Air package ordered by Noon CST on Thursday, assuming it's in stock, will ship Thursday and be delivered on Monday NOT on Saturday. Likewise, a Next Day Air shipment ordered on Friday by Noon CST will be delivered on Monday NOT Saturday. For further UPS specific shipping information such as non-shipping holidays and policies please refer to the UPS Customer Service page at: http://www.ups.com/content/us/en/resources/service/index.html

Shipping Info Within The United States
Merchandise will ship via UPS (United Parcel Service http://www.ups.com). You must use a valid street address for the shipping address because UPS will NOT make deliveries to a P.O. Box (Post Office Box). Deliveries commonly take between 5-7 business days (Saturday and Sunday excluded) within the U.S. to reach their destination. Our U.S. ground shipping rates start at $6.85 for single items and increase as the number of items you purchase (items in your shopping cart) increases. Most UPS ground shipments are processed within 24 hours of your order being placed. Many orders are fulfilled the same day, weekends and holidays are not included. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date.

Air Shipments/UPS Next Day & Second Day Air (within the U.S.)
We make every effort to process all Next Day Air and 2nd Day Air orders received by 1:00 P.M. EST the same day they are received. This does not include weekend or holiday orders. Next Day Air rates begin at $25.00 and 2nd Day Air rates begin at $13.85. Orders to Alaska and Hawaii will be assessed an additional $6.00 processing fee. Rates increase as the number of items you purchase (items in your shopping cart) increases. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. These items will not be shipped via air as the initial order was shipped, they will be sent via UPS ground.

New Will Call Option for Greater Cincinnati Metro Area Residents!
Sleepyheads.com® is pleased to offer all Great Cincinnati Metro Area residents the option to pick up your order from our warehouse during will call hours from 9am – 4pm Monday through Friday. Items will be available for pick up 24 hours after your order has been placed. Please email us at customerservice@sleepyheads.com to confirm your order and pick up time. Please click the link below for driving directions.

Our address is: 1840 Airport Exchange Blvd, #130, Erlanger, KY 41018. Click Here for Driving Directions

International Shipping Information
The cost for shipping is based on the value of your order. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. All shipping charges are calculated in US dollars and are subject to change. For large, multiple item orders and oversized products we reserve the right to increase shipping cost based on size and weight of items ordered. For International orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.

We currently ship to the countries listed below. If your country does not appear in the list below please email so that we may obtain the information we will need to process your order. We currently use USPS (United States Postal Service) International Global Priority Mail for all shipments. Current rates begin at $19.00 for one item, and increases at the rate of $4.00 per item ordered. Our chenille and terry cloth robes are subject to a $10.00 surcharge due to their weight.

We currently ship to:
Canada, Great Britain, Norway, Sweden, Finland, Denmark, The Netherlands, Belgium, France, Germany, Switzerland, Austria, Australia, New Zealand, Hong Kong, Japan.

Duties and Taxes
There may be duties and taxes imposed on your order which are not reflected in our prices. Please check with your local Customs office to obtain a list of those charges. In addition to this some countries may charge and additional handling fee for delivery within that country.

APO/FPO Shipping
We honor our regular UPS ground rates for all APO/FPO shipments for standard size orders (1-3 items). All larger orders or orders that contain several gift boxes will be assessed a minimum surcharge of $6.00 to cover the additional costs. For APO/FPO orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.

Return Policy
Now Free Ground Shipping on Exchanges*! We hope that your Sleepyheads.com® purchase is a dream come true. In the event that you need to return or exchange your merchandise, please do so within 30 days of the order date. We're happy to exchange, provide credit toward a future purchase or credit your credit card if returned within this timeframe. Please e-mail us at customerservice@sleepyheads.com for a return authorization number. You must write this number on the outside of the box in order for your return to be accepted. After 30 days, all sales are final. Sorry, we do not provide refunds/credits for shipping/handling charges. We ask that merchandise be returned in its original dreamy condition (unworn, unused, unwashed, in original packaging and folded neatly) and that you include a copy of the invoice or packing slip with your reason for return. Items returned without RA, past 30 days, or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). The following items are not returnable/exchangeable under any circumstances: gift boxes, lingerie, food/candy, candles & bath products. Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received.

All gifts purchased between the dates of 10/15 and 12/31 may be returned by 1/31 for refund or exchange (as long as the product is in original condition – unworn, unused, and unwashed).

PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES. Gift boxes cannot be returned.

To return or exchange merchandise, please ship it to Sleepyheads.com® via prepaid, insured mail with the return authorization number on the outside and a copy of the invoice to listed address packaged with your order.

Our address is: 1840 Airport Exchange Blvd, #130, Erlanger, KY 41018

If you have any questions about our return policy, please contact us at info@sleepyheads.com

*US Destinations Only, If you would like to exchange your product, you will need to send your package back to Sleepyheads.com with the RA Number on the outside of the package.  Once the package is received by Sleepyheads.com, $5.00 will be credited to your order for your shipping charge to send the package back and there will be no additional shipping for the product you will be receiving as a replacement. 

Privacy Policy
Your privacy on the Internet is important to us. We only use information we collect to communicate with you. We do not share or sell any customer information.

Other Info
If you have any questions about the website, please contact us at info@sleepyheads.com